| Free Exchange Policy and Easy Returns: |
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MetroShoeWarehouse.com stands behind all of its
products. If your purchase does not fit your needs, you may return
your purchase for an exchange or refund within 60 days of shipment.
Shoes must be in original condition must include original packaging to be eligible for return/exchange. Unfortunately, we are unable to offer free exchanges on International, Alaska, Puerto Rico, Hawaii , or APO orders at this time.
Free Exchange Policy:
We make exchanges easy for our customers. If you find that the color,
size, or style does not work for your needs we will send you an electronic
UPS return label for you to attach to your box to make your exchange. Please
note this is only good for one free exchange per order. |
| Free Exchanges in Three Easy Steps: |
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Please click on the
following link and fill out all
of the information on the exchange
form. |
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Once we receive this email we will issue a UPS electronic return
label (this process can take up to 24 hours). Please print off the return label and stick it to the outside of the shipping box/packaging. . Please use the shipping carton
and include all original packaging.* |
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Please drop your package at any UPS drop box, UPS Store, or it
may be given to your UPS driver if you have a daily pickup for return
to MetroShoeWarehouse.com. |
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*Once an RA # is given, your exchange pair will be held for 10 days. After 10 days, the item will be returned to inventory. |
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| *Worn shoes will not be allowed for exchange and will be returned to sender. |
| *Returned items must include all original packaging and all tags must be attached. Shoe boxes can not be taped up. If an item is return without all original packaging or is taped up, a fee may be applied or the item will be refused. |
| *Freight is non-refundable on international returns unless there is a shipping error. |
| *ANY PURCHASE MADE THROUGH A 3RD PARTY OR AFFILIATE WEBSITE DOES NOT QUALIFY FOR FREE EXCHANGES |
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| Once we receive your shoe for exchange
it will be processed within 48 hours (excluding weekends) and your
exchange item will be shipped back to you. |
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| If you have any questions on this process please email
our returns department or call at (866) 417-9569. |
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| Easy Returns Policy: |
| We make returns easy for our customers. If you find
that the color, size, or style does not work for your needs we will
send you an electronic UPS return label for you to attach to your
box to make your return. Please note that all shipping charges are non-refundable and $8.95 plus $4.00 for each additional item returned will be deducted from your refund or credit if you use our pre-paid return label. Unfortunately, we are unable to offer free returns on International, Alaska, Puerto Rico, Hawaii , or APO orders at this time. All International, Alaska, Puerto Rico, Hawaii , and APO customers are required to return orders at their own costs. |
|
Please click on the following link and
fill out all of the information on the returns form. |
|
Once we receive this email we will issue a UPS electronic return
label (this process can take up to 24 hours). Please print off the return label and stick it to the outside of the shipping box/packaging. . Please use the shipping carton
and include all original packaging.* |
|
Please drop your package at any UPS drop box,
UPS Store, or it may be given to your UPS driver if you have a
daily pickup for return to MetroShoeWarehouse.com. |
| |
|
| *Worn shoes will not be refunded and will be returned to sender. |
| *Returned items must include all original packaging and all tags must be attached. Shoe boxes can not be taped up. If an item is return without all original packaging or is taped up, a fee may be applied or the item will be refused. |
| *Once we receive your original shoes,
a refund will be processed within 48 hours (excluding weekends) |
| *Returned items that do not follow our return policy guidelines may receive an additional fee |
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| If you choose to not use our easy returns you may print
the following return form and ship your items by your method of choice.
For your safety please send by an insured carrier with tracking information. We are not responsible for lost orders sent back at the customers own shipping method. Please include a completed copy of the return form with the shoes
and ship them to: |
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MetroShoeWarehouse.com
Returns/Exchanges
13501 Railway Drive
Oklahoma City, OK 73114 |
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| Refund Form |
| Refunds will be issued within 3 business
days of receipt of your return. Please allow 4 to 7 business days
for the refund credit to appear on your credit card/bank statement. |
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If you have any questions on this
process please email our
returns department or call (866)
417-9569.
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